General FAQ


I can’t amount out how to adjustment online. What can I do?

Simply appointment the artefact folio you like and baddest the "Add to Cart" button and chase the prompts to analysis out.

I ordered the amiss aberration of the artefact that I wanted. Can I change it?

This depends on area we are in the accomplishment cycle, so amuse contact us and we will assignment to alter your adjustment as continued as it has not shipped. If it has already shipped, amuse contact us to acknowledgment the artefact and we will alike commitment of the adapted choice.

What if I accept a specific catechism about a accurate product?

All of our articles accept an "FAQ" tab on the agnate artefact folio complete with accordant questions. If you cannot acquisition the acknowledgment to your question, again amuse contact us.

Do you action discounts or appropriate promotions?

If you accompany our VIP List, we'll active you to any specific sales, discounts or promotions.

How do I authorize for chargeless shipping?

First, your adjustment charge be delivered aural the contiguous U.S.. Second, your subtotal charge be over $100 in adjustment to authorize for chargeless calm shipping. Please note any applicative sales tax and/or abatement codes may affect pricing. Above-mentioned to payment, the subtotal amount at checkout charge be over $100 to authorize for chargeless calm shipping.

Do you action artefact array discounts?

No, we do not action array discounts.

If I'm local, can I aloof stop by anytime and acquirement articles in person?

No. We're an e-commerce business and our area is alone for warehouse, shipping, and assembly purposes. We're not a "store" area you can acquirement and aces up items. We additionally don't accept all products on our website housed at this one area as some address from added locations and/or manufacturers. If it's actually urgent, then you charge to agenda an arrangement by contacting us. Otherwise, it's preferred you order online as this is how 99.9% of our customers get their articles from us.

Do you install articles at your location?

No, we do not accept any able installer on-site and don't action any accession casework here.

Shipping and Fulfillment

When will my adjustment ship?

Excluding U.S. holidays, we accomplish orders for EVANNEX articles aural one (1) business day. Orders for EVANNEX articles accustomed afore 8:00 AM EST (2:00 PM GMT) during accustomed business hours are alien the aforementioned day. Orders for EVANNEX articles accustomed afterwards 8:00 AM EST (2:00 PM GMT) will address the abutting business day.

EXCEPTIONS: Centermost Animate Inserts, Rear Centermost Animate Inserts, Luxe Mats, Ultimats, Sunshades, and Bench Covers are custom articles which address anon from the architect already assembly is complete.

Once an adjustment has been fulfilled, a acceptance email with the tracking cardinal will be beatific to the recipient. Please note some items may address separately.

Do you address to all-embracing destinations?

Yes! A ample allotment of our sales appear from Tesla owners abroad. Amuse see our Shipping and Fulfillment folio for added details. (Note: there are some exceptions. For example, all Lloyd Attic Mats variations are alone accessible to be alien to the U.S. and Canada. These accurate attic mat items are not accessible for addition to added all-embracing destinations. Please analysis the Shipping and Fulfillment folio for added information.)

Can you email me a aircraft appraisal afore I order?

Shipping costs are bent via real time carrier-calculated shipping aural our arrangement based on the specific delivery address. Therefore, we do not accommodate asperous aircraft amount estimates via email. Artlessly go through checkout and access all your abode advice (excluding payment) to get the exact price. Please agenda you will not be asked for your acquittal advice until after you are accustomed the absolute (which will accommodate shipping).

I ordered assorted items and I accept alone accustomed one artefact from the order. Why haven't they all accustomed at the aforementioned time?

Although we carry our own articles which address from our ability in Florida, we additionally action brands from a array of manufacturers throughout the U.S. Abounding of our brands address from altered locations. Therefore, if you accept a multi-item order, you may accept products on altered dates as they're generally actuality alien separately. Whenever possible, we ship items from the aforementioned adjustment together.

Is there a way I can clue my order?

Yes, you will accept a acceptance aircraft email with tracking advice (post-order) already your adjustment has shipped. If, for any reason, you didn’t receive the email (or can’t locate it), amuse contact us and we will resend it.

When I placed my order, it promised a assertive cardinal of canicule for delivery. Why has it taken longer?

The aircraft appraisal apparent during checkout is provided by the aircraft company based on the date of shipment, not the date of order. For an overview of aircraft time frames, amuse appointment our Shipping and Fulfillment page.

How can I abolish my order?

Please contact us to action an adjustment cancellation.

I accept accustomed a tracking number, but my amalgamation is not assuming cachet updates. What should I do?

Sometimes with the brief carriers, no updates will be provided until an all-embracing shipment clears local customs. In added instances, USPS shipments can adjournment scanning packages, abnormally if they are actuality alien to all-embracing destinations. If there has been a cogent delay, amuse contact us and we can ability out to USPS apropos the delay.

I ordered my artefact afresh and I accept not yet accustomed a aircraft acceptance email. What is activity on?

Your aircraft acceptance is not beatific anon post-order as anniversary artefact takes time to action and/or custom body in some cases. Altered articles accept altered aircraft and accomplishment time frames. Amuse see our Shipping and Fulfillment page to get an authentic address on the aircraft time frames targeted for altered products.

Who do you use to address products?

It depends on the item. For best abate items, we will use USPS. Beyond items tend to use FedEx. All-embracing orders will use either USPS or DHL Express. Also, we do not ship to P.O. Box addresses, so amuse be abiding to accommodate a accepted artery abode back agreement your order. Please see our Shipping and Fulfillment folio for added information.

Can you blitz your addition to me?

We alone accommodate aircraft via FedEx Ground, USPS, and DHL Express. Therefore, we cannot agreement we can blitz aircraft any faster than acclaimed for anniversary alone product. Please see our Shipping and Fulfillment page for added information.

Returns and Warranties

I accept an affair with a artefact that I ordered. Should I aloof acknowledgment it?

Please contact us in adjustment to analyze about an RMA (Return Commodity Authorization). This is binding and all-important in adjustment to appropriately analyze your adjustment and alike all advice bare to accelerate your return. See our Return Policy for added information.

How can I acknowledgment an item I purchased? 

Please contact us and we’ll accommodate you with the necessary information (see above) depending on the specific product's Acknowledgment Policy.

How will I apperceive if I got refunded?

You will accept email acceptance anon afterwards the acknowledgment (with RMA number) was accustomed and processed.  

How can I get assurance advice on the artefact I ordered?

Please accredit to our Product Warranty folio for added advice on the artefact you ordered.

Installation Questions

I’m a appealing accessible person. Do you absolutely anticipate I will charge to booty some of the articles I bought to an aftermarket automotive boutique for installation?

While some of our articles can be calmly installed at home like the Centermost Animate Admit (CCI), we may crave or admonish demography the articles to an automotive aftermarket boutique for able installation. It varies by product. On anniversary artefact page, you’ll see an "Instructions" tab which will accommodate added information. You can consistently contact us if you're not abiding or appetite added information.

Do you apperceive of a acceptable automotive aftermarket boutique in my breadth for installation?

Please contact us and we can try to accommodate some accepted guidance. In most cases, this may be limited. We might be able to offer recommendations for a specific location. In added cases, we can acclaim the blazon of boutique you ability appetite to attending for locally for the install. As acclaimed elsewhere, Tesla Account Centers’ action is to alone install their own OEM/factory articles and not install aftermarket genitalia or accessories. There are many, abounding competent/excellent shops in bounded areas who accept installed our products.

I didn't accept accession instructions. What can I do?

Most orders should appear with accounting instructions. If, for some reason, they were not included, you can additionally advertence the "Instructions" tab on the agnate artefact page. The artefact folio may also accommodate an accession video for added reference. In any event, you can consistently contact us and we will accommodate them for you.

VIP Membership

How do I become an EVANNEX VIP member?

You can sign up online. You will know back new articles hit the market, earn priority ordering, authorize for appropriate promotions/discounts back available, have wait account priority, and accept our absolute VIP newsletter.

Reseller / Benefactor / Broad Inquiries

We adulation your abundance and we're absorbed in reselling your articles on our website. How do we do that?

At this time, we do not accept any resellers and we don't accept any affairs to accept resellers (for U.S. and all-embracing markets).

We're based across and we'd like to resell your articles actuality or become your administration partner. How do we do that?

Per above, we do not accept (nor plan to have) any resellers. We successfully ship our articles to Tesla owners common on a circadian basis, including the European and Asian markets. We are not gluttonous any all-embracing resellers or administration partners.

Is it accessible to buy your articles in large/wholesale quantities?

It is. However, purchasing ample quantities cannot be for the purpose of reselling/distributing our products as acclaimed above. We attending at anniversary appeal on a case-by-case centralized evaluation. If you're interested, amuse contact us.

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